Once access is gained, the fraudsters will transfer money out of the member's account. From there, the fraudster has access to the member's computer and accounts. The fraudsters may ask the member to download the AnyDesk or TeamViewer QuickSupport app. Here are four things you should do when you fall victim to the TeamViewer scam: Report the fraud to your account provider Change the passwords that may have been compromised Have your computer system checked by an IT specialist Report the scam to the local authorities.The fraudsters then attempt a transaction that triggers a 2-step verification passcode, such as using the “forgot password” feature or initiating a person-to-person payment transaction, and the passcode is sent to the members via text or email who, in turn, provide it to the fraudsters. The fraudster will tell members over the phone that they will send a passcode via text message, and the members must provide the passcode over the phone.

The text appears to be coming from financial institution, commonly known as 'Spoofing', and warns them of suspicious debit card transactions on their accounts. If the member responds to the text, the fraudsters call the members spoofing their financial institution's phone number claiming they are in the fraud department and are calling to verify suspicious transactions on the member’s account. Then the fraudster will use a variety of methods to gain access to an account:

Fraudsters will target a member and send account alerts via text message or by directly calling.

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