What are my options at this point? Thanks for any feedback. So now I’m out over $200, and I have no working software. Powered by a simultaneous demosaicing and denoising process developed exclusively in DxO’s laboratories, DeepPRIME now has optimized processing times: up to four times faster on an Apple Silicon Mac, and up to 1.5. Sounds dubious, I’m not sure what to make of this. DxO PhotoLab guarantees incomparable image quality through its deep learning artificial intelligence technology, DxO DeepPRIME. I’ve been informed they want me to let a developer take control of my computer (hack) so they can look for the problem. I asked them “how is the software activated when it is stuck in demo mode, and won’t take the activation code?” Their response was that I tried to activate the software and that the code was tied to my machine. I asked for a refund and was told I couldn’t get a refund because I activated the software. I’ve tried everything they asked me to try I still don’t have working software. The software is unusable in this form I’ve been in contact for two weeks now with support without a resolution. The elite features do not work, and when I export a photo, it has demo written across it. When I enter the code DXO gave me, it doesn’t activate. Every time I open it asks for activation.

I tried to activate Photolab 2, and it does not activate. I’ve had problems from the getgo receiving activation codes and download links. I bought the Photolab 2 Elite bundle two weeks ago.

Hopefully, someone has a solution or fix for my issues.

I’m posting to ask this forum for help in resolving a problem I have with Photolab 2.

Dxo viewpoint not activated photolab